Shipping policy

Shipping Policy

Processing Time

Every Grounded by Grace coffee is freshly prepared and roasted to order. Please allow approximately 2–5 business days for processing before shipment.

Shipping Time

Once shipped, U.S. delivery generally takes an additional 1–5 business days, depending on the destination and carrier. During holidays and periods of high demand, processing or delivery may take longer.

Shipping Carriers

Our fulfillment partner currently uses USPS, UPS, and FedEx depending on the order and destination. Once your order has been fulfilled, tracking information will be sent to the email address provided at checkout.

Free U.S. Shipping

Grounded by Grace offers free standard shipping on U.S. coffee orders. No separate standard shipping charge is added at checkout.

International Shipping

International shipping may be available to select destinations through our fulfillment partner. International orders may take longer to arrive and may involve higher shipping costs, customs duties, taxes, and other fees. These additional charges may be the responsibility of the customer, and international shipping is not guaranteed for every destination.

Lost or Delayed Packages

For packages marked Delivered but not received, please first check around the delivery location, with neighbors or household members, and contact the carrier. We recommend allowing 24 hours, as carriers sometimes scan packages before actual delivery.

If your package is damaged, lost, or experiencing another shipping issue, please contact us with your order number and tracking information so we can review the situation with our fulfillment and shipping partners.

Incorrect Shipping Address

Please contact us immediately if you entered an incorrect shipping address. We will do our best to help before fulfillment begins, but once an order has been processed or shipped, we may not be able to change the delivery address. Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact

For shipping questions, contact support@gbygcoffee.com. Please include your order number when contacting us about an existing order.