Refund policy

Return and Refund Policy

Because coffee is a perishable food product and is roasted and prepared specifically for each order, we do not accept physical returns or exchanges. Please do not mail coffee back to us.

However, we want you to receive exactly what you ordered. If your order arrives incorrect, damaged, or with another fulfillment issue, please contact us promptly so we can review the situation and make it right when appropriate.

Wrong Coffee or Grind

If you receive the wrong coffee, grind, or label, please contact us with your order number and a photo of what you received. If an error occurred during fulfillment, we’ll work to have the correct product sent to you.

Damaged or Lost Packages

For damaged orders, please include your order number, tracking information, and photos of the package and product. We’ll review the situation and work with our fulfillment and shipping partners to determine the appropriate resolution.

For packages marked Delivered but not received, please first check around the delivery location, with neighbors or household members, and contact the carrier. We recommend allowing 24 hours, as carriers sometimes scan packages before actual delivery.

Order Changes or Cancellations

Because our coffee is roasted and prepared specifically for each order, orders enter fulfillment quickly. If you need to make a change or cancellation, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered fulfillment.

Contact

For assistance, contact support@gbygcoffee.com. Please include your order number when contacting us about an existing order.